One of the reasons I’ve remained a MacHighway customer since the late 1990s is this: They’re big enough to have a range of services that’s superior to many big corporations while still providing responsive customer service. Real people actually answer your questions!
I have been a customer of MacHighway for over 6 years. Not only do I love their service for my own business website(s), I have many happy clients who uses their hosting services as well. What do I like best about MacHighway? That’s easy – they bring personalized response and an almost old-fashioned sense of customer service to the high-tech web hosting world. I can actually speak to a *human* about my account, or a client’s account, and get assistance with just about any question. In today’s world of companies that avoid people-contact at all costs, MacHighway’s approach is refreshingly different. Even though they are growing fast and offering new services all the time, they haven’t lost sight of the Customer and their original “cool guys” business model. Thanks everyone at MacHighway!
I’ve been with MacHighway since at least 2007 after being referred to them by a friend. They are awesome! Their support people aren’t in some call center overseas, they’re actual IT guys, in Colorado. They respond INCREDIBLY quickly, and you can just reply to the email and get a personal response back. Not canned answers, but a real dialog specific to your question. They helped lead me through setting up my first website and emails, from choosing the best software to uploading it. And they use wind power and have a great sense of humor. (Can you picture GoDaddy naming a server “Milhouse?”)
MacHighway has hosted my website & business email for years. They’re Great!