FAQ


Frequently Asked Questions

  1. I want to move my site from another hosting company to you. What do I need to do?
  2. Can someone with a Windows PC or other system access and /or build a website hosted on MacHighway?
  3. Where can I get a domain name?
  4. I already have a domain name. Can I use it with your service?
  5. Why should I choose MacHighway over a company with UNIX or Windows servers?
  6. Can I have more than one domain name point at my site?
  7. Can I have an additional domain point to a sub-folder within my site?
  8. Can I get e-mail for an address at my domain name?
  9. What’s the difference between a POP and an Alias e-mail account?
  10. Does MacHighway provide dial-up or high speed Internet access?
  11. How many pages can my website have?
  12. I used a site building software package to make my website. Can MacHighway host a site built with that software?
  13. Why don’t you offer Quicktime streaming?
  14. Which package is right for me?
  15. Can I upload a site made in iWeb to your servers?

1. I want to move my site from another hosting company to you. What do I need to do?

Transferring from another web host to MacHighway is usually a painless procedure, and most of our new customers come from other hosting companies. However, to reduce the chance that your site will be down during your move we recommend reviewing our knowledgebase article entitled “An overview of how to transfer with no (or limited) downtime.” which is available by clicking here.

Back to Top


2. Can someone with a Windows PC or other system access and/or build a website hosted on a MacHighway?

Absolutely. The whole point of the Internet is sharing. Therefore, it would be down-right silly for us to exclude the Windows PC, or any other computer type, from being able to enjoy your site. We adhere strictly to all Internet standards. Anybody who is connected to the Internet can access sites hosted by us and any software that you use to build a website on any platform will work as well.

Back to Top


3. Where can I get a domain name?

Don’t have a domain name yet? Registration for .com, .net, .org, .biz, .info and many more domains for as little as $9.95 a year. Click here for more details.

Back to Top


4. I already have a domain name. Can I use it with your service?

Yes. You can transfer your domain registration to MacHighway or leave your domain registered where it is and just change the name servers (called a redelegation).

Transferring most domains to MacHighway is just $9.95. If you transfer your registration to MacHighway it adds an extra year to your registration, so if you have six months left before your domain name expires, transferring it to MacHighway will change the expiration to 18 months. After that the renewal of your registration will be as little as $9.95 a year in most cases.

While we can’t accept transfers of every domain name extension, MacHighway can host any domain you have registered elsewhere. So, if you have a domain we can’t transfer or register or if you prefer to leave your existing domain name registered where it is you can still use it with our services. All you need to do is change the nameservers listed with your domain name registration. Don’t worry – it’s a very painless procedure.

Back to Top


5.Why should I choose MacHighway over a company with UNIX or Windows servers?

The main reason you should sign up with MacHighway is our service. When you call us you’re talking to a highly trained individual who’s been helping people like you for several years. Even the company’s founder still answers the phones and helps customers.

Also, MacHighway provides unmatched support for the Macintosh market. We know the software you’re using, problems you may encounter and how to troubleshoot existing problems. And as opposed to most hosting companies who only have one Macintosh specialist and he’s out to lunch, we eat, sleep and breathe the Mac. When you call us, your issue will be addressed by someone who knows what you’re talking about.

And still more – our servers are in the best facility with the best Internet connectivity – hands down. We are connected to 6 different Internet backbone providers via a 10 Gigabit OC-192 Ring. This means that all 6 providers would have to go down at the same time for your web site to be unreachable. In comparison, most other hosting companies connect through only one backbone provider. If that one backbone goes down your website is inaccessible. They also measure their bandwidth in Megabits, not Gigabits. Our large pipes to the Internet are much less likely to get overloaded.

Back to Top


6.Can I have more than one domain name point at my site?

Absolutely. Most of our packages support hosting for multiple sites.

You can also have additional domain names that redirect to your primary domain name (for example: “www.mycompany.org” and “www.mycompany.net” would redirect the visitor to “www.mycompany.com”), Some people use the redirect feature if they have registered domain names that are common misspellings. For example: “www.mycompanie.com” redirects to “www.mycompany.com”. A redirected domain is also referred to as a Parked Domain.

Back to Top


7.Can I have an additional domain point to a sub-folder within my site?

Absolutely. If you’re on a hosting package that supports hosting for multiple sites you can either have a domain name re-direct to a subfolder (ex. http://www.happyclowntime.com/ redirects to http://www.sadcircus.com/happyclowntime) or have the subfolder of your primary site as the root folder of your secondary site (ex. http://www.happyclowntime.com/ stays http://www.happyclowntime.com/ but the files are actually stored at http://www.sadcircus.com/happyclowntime.)

Back to Top


8.Can I get e-mail for an address at my domain name?

Yes, you can. One of the nicest things about having your own domain name is that you can have e-mail addresses for it. Instead of telling friends and business associates that your e-mail is xP12_r9@aol.com, you can now tell them that you are Jill@mycompany.com (although, if your name isn’t Jill, you can always change that).

MacHighway offers POP, IMAP and alias (forwarding) addresses for you to use with your domain name. For more information, feel free to contact us.

Back to Top


9.What’s the difference between a POP, IMAP and an Alias e-mail account?

IMAP email accounts leave the messages on the server and can be viewed from your mail application (such as Apple’s Mail App, Entourage/Outlook, Thunderbird, etc.). This is a great solution if you check from multiple computers or devices (like an iPhone) because all of the messages are stored at a central location.

POP e-mail accounts retrieve the messages from the server and store them on your hard drive. This is a great solution if you only check your email from one computer.

The easiest way of describing an Alias email account (AKA Forwarder) is to say that it automatically forwards e-mail to another existing e-mail account. For example, bob@yourdomain.com could forward to b_1435@aol.com or bob@earthlink.com or even bob-M@yourdomain.com. There is no limitation on where you can have the e-mail forwarded to. This is handy for those of you who only want to deal with one e-mail account, but would like different e-mail addresses.

Back to Top


10.Does MacHighway provide dial-up or high-speed Internet access?

No. Our focus is on hosting web sites and other closely related services such as domain name registration, e-commerce and email. We think you’ll find our specialized knowledge and resources useful. Your web site is important to us, it’s not just a side business. We take web hosting seriously – it’s all we do.

Back to Top


11.How many pages can my website have?

It’s not the number of pages your website has, it’s the amount of space in megabytes those pages and graphics take up. Our packages allow anywhere from 5 GB of space to 100 GB of space. To get an idea about how much disk space your site takes up, highlight the folder containing your site on your computer by clicking once on it and then go to your “File” menu and choose “Get Info”. The size of the folder (aka your site) will appear in the resulting window.

Back to Top


12.I used a site building software package to make my website. Can MacHighway host a site built with that software?

Yes we can. Programs like iWeb, RapidWeaver, Sandvox and Dreamweaver generate standards compliant pages.

For customers that plan on building and maintaining their site entirely within their own web building software, we have created the Easy package. It offers only what you need along with emails at an affordable price. You can find more details about the Easy package (and our other packages) by clicking here.

Back to Top


13.Why don’t you offer Quicktime streaming?

We offer all forms of Quicktime hosting with the exception of streaming. The reason for this is that quicktime streaming is really only needed for live broadcasts, which is a more complicated setup than a shared hosting environment can provide. If you have a very large movie that you want to show on the internet, consider using the “Export for Web…” option in Quicktime, which will allow you control of the quality and size of the movie and will start the movie using the fast start method, so that you your visitor can begin watching the movie before it’s fully downloaded. If you are concerned about bandwidth usage or you want to control your visitors ability to download the movie, consider uploading the movie to YouTube.com and either linking to the movie or embedding the movie into your pages.

Back to Top


14.Which package is right for me?

The size of your site in megabytes, additional features you may want to utilize & number of sites you intend to host should help you decide on which package best suits you. If that doesn’t help and you’re really not sure what you need, look to see how many email addresses each account offers and use that as your deciding factor. You can always upgrade at any point in your contract with no penalty charges.

If you have a small site that is low in traffic and needs only one email address our Small Package may be right for you.

Feel free to contact us if you have questions – we’ll be happy to help you assess your needs.

For more information on package prices and features, review our Hosting Plans page.

Back to Top

 


15. Can I upload a site made in iWeb to your servers?

Absolutely. We even offer instructions for doing just that in our support section here.

Back to Top


Login / Sign-Up

forget your username / password?
×