| If you have questions
about MacHighway's services and how we can
help, you have come to the right place.
Here is a list of some of the most
frequently asked questions about our
services. If you have a question that is
not answered below please contact us. |
| 1.
Why should I choose MacHighway
over a company with UNIX or
Windows NT servers? |
| 2. Can someone
with a Windows PC or other
system access and /or build a
website hosted on a
Macintosh? |
| 3.
Where can I get a domain
name? |
| 4. I
already have a domain name. Can
I use it with your
service? |
| 5. I want to
move my site from another hosting
company to you. What do I need to
do? |
| 6.
Can I have more than one domain
name point at my site? |
| 7.
Can I have an additional domain
point to a sub-folder within my
site? |
| 8.
Can I get e-mail for an address
at my domain name? |
| 9.
What's the difference between a
POP and an Alias e-mail
account? |
| 10.
Does MacHighway provide dial-up
Internet access? |
| 11.
How many pages can my website
have? |
| 12. I
used a site building software
package to make my website. Can
MacHighway host a site built with
that software? |
| 13.
Why don't you offer Quicktime streaming? |
| 14.
Which package is right for
me? |
| 15.
Why don't you offer 24/7 tech
support? |
| 16.
What happens if a server goes
down during tech support off
hours? |
| 17. Why
doesn't your site sport that
great "Aqua" look like so many
other Macintosh related
sites? |
| 18. Can I upload a site made in iWeb to your servers? |
| |
|
| 1. Why should I
choose MacHighway over a company with
UNIX or Windows NT servers? |
The main reason you should sign up with
MacHighway is our service. We do not
outsource our web hosting customer
support to a third party phone bank like
most companies do. When you call us
you're talking to a highly trained
individual who's been helping people like
you for several years. Even the company's
founder still answers the phones and
helps customers.
Also, MacHighway provides unmatched support
for the Macintosh market. We know the
software you're using, problems you may
encounter and how to troubleshoot
existing problems. And as opposed to most
hosting companies who only have one
Macintosh specialist and he's out to
lunch, we eat, sleep and breathe the Mac.
When you call us, your issue will be
addressed by someone who knows what
you're talking about.
See what our
customers have to say about us.
And still more - our servers are in the
the best facility with the best Internet
connectivity - hands down. We are
connected to 6 different Internet
backbone providers via a 10 Gigabit
OC-192 Ring. This means that all 6
providers would have to go down at the
same time for your web site to be
unreachable. In comparison, most other
hosting companies connect through only
one backbone provider. If that one
backbone goes down your website is
inaccessible. They also measure their
bandwidth in Megabits, not Gigabits. Our
large pipes to the Internet are much less
likely to get overloaded.
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| 2.
Can someone with a Windows PC or
other system access and/or build a
website hosted on a Macintosh? |
Absolutely. The whole point of the
Internet is cross-platform compatibility.
Therefore, it would be down-right silly
for us to exclude the Windows PC, or any
other computer type, from being able to
enjoy your site. We adhere strictly to
all Internet standards. Anybody who is
connected to the Internet can access
sites hosted by us and any software that
you use to build a website on any
platform will work as well.
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| 3. Where can I get a
domain name? |
Don't have a domain name yet? Registration for .com,
.net, .org, .biz, .info and .us domains is just $9.95
a year with any MacHighway web hosting or email only
package for as long as you host your web site or
email with MacHighway.
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| 4. I
already have a domain name. Can I use
it with your service? |
Yes. You can transfer your domain
registration to MacHighway or leave your domain registered
where it is and just change the name servers (called
a redelegation)
Transferring your .com,
.net, .org, .biz, .info and .us domains is just $9.95.
If you
transfer your registration to MacHighway it adds an
extra year to your registration, so if you have six
months left before your domain name expires, transferring
it to MacHighway will change the expiration to 18 months.
After that registration will just be $9.95 a year
for as long as you host your site with us.
Of course, MacHighway can host any other domain (valid
TLD) as well, but currently do registrations/transfers
for only those listed above. So, if you have a
domain we can't transfer or register or if you
prefer to leave your existing domain name registered
where it is you can still use it with our services.
All you need to do is change the nameservers listed
with your domain name regsitration - this is easy
and we'll help you do it at no extra charge.
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|
| 5. I
want to move my site from another
hosting company to you. What do I
need to do? |
This is usually a painless procedure.
However, to reduce the chance that your
site will be down during your move to us
we recommend the following steps:
A. Sign up with us so we can give you
upload access to our servers as well as
get other services ready to go for you.
B. Upload your web site to our server.
You'll be given a temporary web address
that you can use to test your site and
make sure everything is working as it
should.
C. Login to the email control panel and establish the emails you want at your domain. Email addresses, like website files, don't transfer from host to host.
D. Change your domain's primary and
secondary name servers to ours (sometimes
called a "redelegation"). We will help you do
this at no extra charge.
You can also transfer your domain registration to us for
$9.95. Transferring your
domain registration to MacHighway is just $9.95.
If you transfer your registration to MacHighway it
adds an extra year to your registration, so if
you have six months left before your domain name
expires, transferring it to MacHighway will change
the expiration to 18 months. After that registration
will just be $9.95 a year for as long as you host
your site with us.
D. Check email at both hosts. You may want to use our webmail intially until you are no longer receiving mail from your old host. At that point, you can change your mail application to check messages from our servers exclusively.
E. Once the domain name servers change or transfer
has been completed, usually in two to three days,
you can cancel your web hosting services
with your current (now former) host.
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| 6. Can I have more
than one domain name point at my
site? |
Absolutely. You can have
additional domain names that redirect
to your primary domain name (for example:
"www.mycompany.org" and
"www.mycompany.net" would redirect the
visitor to "www.mycompany.com"). There is a one-time
additional charge of $10.00
per domain name.
If you have our MacHighway Huge package the first two redirects
are free.
Some people also use this feature if they
have registered domain names that are
common misspellings. For example:
"www.mycompanie.com" redirects to
"www.mycompany.com".
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| 7. Can I have an
additional domain point to a
sub-folder within my site? |
No, you will need to sign up for an additional hosting package. However any additional package you
add on that meets our bulk discount
criteria will be at a substantially lower
cost.
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| 8. Can I get
e-mail for an address at my domain
name? |
Yes, you can. One of the nicest things
about having your own domain name is that
you can have e-mail addresses for it.
Instead of telling friends and business
associates that your e-mail is
xP12_r9@aol.com, you can now tell them
that you are Jill@mycompany.com
(although, if your name isn't Jill, you
can always change that).
MacHighway offers both POP and alias
(forwarding) addresses for you to use
with your domain name. For more
information, feel free to contact
us.
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| 9. What's the
difference between a POP and an Alias
e-mail account? |
A POP e-mail account is probably the type
that you're most familiar with. When
using a POP e-mail account, e-mail
messages come in to our mail server and
are held until you retrieve them using an
e-mail application (such as Eudora,
Outlook Express, Netscape Communicator,
PowerMail). A POP requires a username and
a password to access your e-mail.
The easiest way of describing an alias is
to say that it automatically forwards
e-mail to another existing e-mail
account. For example, bob@yourdomain.com
could forward to b_1435@aol.com or
bob@earthlink.com or even
bob-M@yourdomain.com. There is no
limitation on where you can have the
e-mail forwarded to. This is handy for
those of you who only want to deal with
one e-mail account, but would like
different e-mail addresses.
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| 10. Does MacHighway provide
dial-up Internet access? |
No. Our focus is on hosting web sites and
other closely related services such as
domain name registration and e-commerce.
We think you'll find our specialized
knowledge and resources useful. Your web
site is important to us, it's not just a
side business. We take web hosting
seriously - it's all we do.
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| 11. How many pages can my
website have? |
It's not the number of pages your website
has, it's the amount of space in
megabytes those pages and graphics take
up. Our packages allow anywhere from 100
MB of space on the MacHighway Mini to 5000
MB of space on the MacHighway Huge Package and
up. To get an idea about how much disk
space your site takes up, highlight the
folder containing your site on your
computer by clicking once on it and then
go to your "File" menu and choose "Get
Info".
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| 12. I used a site
building software package to make my
website. Can MacHighway host a site
built with that software? |
Yes we can. Programs like Dreamweaver,
GoLive and Pagemill generate standard
HTML coded pages. HTML code is the
language all web pages are built with..
In addition, we can also host sites made
using standard Flash, LiveMotion and
sites utilizing regular RealAudio,
RealVideo, Quicktime, or MP3's and much
more. Feel free to contact
us if you have additional questions
about file compatibility.
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| 13.
Why don't you offer Quicktime streaming? |
We offer all forms of Quicktime hosting with the
exception of streaming. The reason for this is that
quicktime streaming is really only needed for live
broadcasts, which is a more complicated setup than
a shared hosting environment can provide. If you
have a very large movie that you want to show on the
internet, consider using the "Export Movie to
Quicktime Movie" option in Quicktime pro, which
will allow you control of the quality and size of
the movie and will start the movie using the fast
start method, so that you your visitor can begin
watching the movie before it's fully downloaded. If
you are concerned about bandwidth usage or you want
to control your visitors ability to download the
movie, consider uploading the movie to
YouTube.com
and either linking to the movie or embedding the
movie into your pages.
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| 14. Which package
is right for me? |
The size of your site in megabytes and
additional features you may want to
utilize should help you decide on which
package best suits you. If you have a
small site that is low in traffic and
needs only one email address our
MacHighway Mini Package may be right for you. Feel
free to contact
us if you have questions - we'll help
you assess your needs.
For more information on package prices
and features, review our
Web Hosting Plans page.
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| 15. Why don't you
offer 24/7 tech support? |
We pride ourselves on providing
unbeatable support for our customers. We
ensure that our customers receive the
correct answers to their questions on the
first call. Because of our high quality
standards we only hire highly experienced
people to man the phones, which is very
unlike what you'd get from the other
guys. When you call the other companies you'll probably
get just a "customer support representative" or
an "associate". Some companies even outsource
their customer support to a third party phone bank. Everybody
answering the phones at MacHighway is an experienced
IT engineer and Mac user. When you call us you're
talking to a highly trained individual who's been
helping people like you for several years. Even the
company's founder still answers the phones and helps
customers.
MacHighway offers 12 hours of technical and
customer support every weekday from 8 AM
to 8 PM (mountain time). This means our
customer support staff is available
during standard business hours whether
you're in North America, Moscow, or
Tokyo. Our servers and our network are
monitored 24 hours a day, 365 days a year
by our technical staff.
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| 16. What happens if
a server goes down during tech
support off hours? |
We monitor our servers from three different locations
24 hours a day, 7 days a week, 365 days a year. In
the rare instance that a server goes down these monitoring
systems restart the disabled server and bring it
back up. If
this doesn't bring the server back our on-call
technician is notified immediately and
that server is checked out and restored
by a person.
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| 17.
Why doesn't your site sport that
great "Aqua" look like so many other
Macintosh related sites? |
Although we do love the Aqua
interface in Mac OS X, we thought when
Steve Jobs said to "Think Different" he
meant "Think Different" and not "Think
Like Steve", but we could be wrong on
that one ;-)
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| 18. Can I upload a site made in iWeb to your servers? |
Absolutely. We even offer instructions for doing just that in our support section here.
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