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Common Problems

I can’t login to my Client Area (billing control panel)
I can’t login to my cPanel (website control panel)
I’m receiving “max defers and failures per hour” bouceback emails
Common email problems
I’ve hit the inode limit for my hosting package

Server Status

If you’re having trouble reaching your site or email, please use these resources for troubleshooting the issue.

First, make sure there’s no scheduled or emergency maintenance, or known outages on your server.
1. Click to Check MacHighwayStatus.com

If that didn’t get you your answer, try this:
2. Log into the Client Area to Check Server Status 

If that didn’t get you your answer, try this:
3. Click for additional troubleshooting tips

Troubleshooting & How To’s

We’ve spent years creating the best instructions for using your Mac with our email and web hosting services, not to mention some documentation on how to get out of sticky situations. Your question is probably already answered.

View our complete KnowledgeBase

Open a Support Ticket

Sometimes all of the available resources just can’t resolve the problem. Let our expert customer support team assist you in resolving your MacHighway account issues.
Open a Support Ticket

Please allow up to 24 hours for an initial response to your support ticket. Please also supply as many details as possible including any error messages that you may be receiving.

Call Us.

If you are unable to resolve your issue by using any of the above resources or you require immediate assistance, please call our customer support team at 1-888-974-0334 (USA/Canada) or 1-727-800-3606 (International). Our team is available 24 hours a day to assist on web hosting, email, sales, and account questions.

 


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