Support Topics: Email: How To: Use MacHighway's Outgoing Mail Server (SMTP)
Why do you recommend using my ISP's outgoing mail server?
Many ISPs will not allow you to send messages through any mail server other than their own. They do this in an effort to prevent spammers from using their services as sources of spam. More and more ISPs are taking this measure, often times this is done without notifying their customers or even their customer service agents.
That said, we do offer outgoing (SMTP) service and you can feel free to try our settings and see if they are successful.
If you find that, after using the settings below, you cannot send, you should contact your ISP and simply ask the service rep "What SMTP settings should I be using?". Remember that many of these reps aren't aware of their companie's policy regarding SMTP, so keeping the question short and to the point should get you through the conversation with minimal confusion.
Instructions for using MacHighway's Outgoing Mail Server
Just like using
a username and password to retrieve your e-mail from our mail server,
you use the same username and password to send e-mail using our
server. This prevents unauthorized people from sending Spam (Unsolicited
Commercial E-mail) through our servers. This keeps us from being
"blacklisted" by other e-mail servers, keeps bandwidth
usage down, and thus ensuring the availability and reliability of
our e-mail services.
SMTP Authentication is the protocol used to do this. Below you'll
find instructions on how to enable SMTP Authentication on the most
commonly used e-mail applications. Most recent versions of all e-mail
applications support this protocol.
It is recommended that you use your connectivity provider's (ISP's)
outgoing (SMTP) server to send e-mail, but the below information
is provided for MacHighway customers that can't use another SMTP server
to send their domain's e-mail.
Apple's
Mail App
Apple's Mail App supports authentication. To turn authentication
on, open the Mail App's preferences by going to Mail > Preferences
in the menu. Once in the preferences, click the Accounts icon
at the top of the preferences pane. Then, click the desired account
from the menu on the left. Click the Server Settings... button
located near the bottom of the right side, belw Outgoing Mail
Server (SMTP).
In the resulting window, type mail.machighway.com in the Outgoing
Mail Server: field. In the drop down menu next to Authentication:
choose Password. In the username field, type your username (the
same as your email address, except with a % instead of an @).
In the password field, type your password for that email account.
Click OK to activate the SMTP authentication.
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Outlook
Express 5.x/Entourage 2001
Outlook Express 5.x and Entourage 2001
both support SMTP Authentication. If you are not using the latest
version it is recommended that you upgrade to the latest to use
SMTP Authentication. The latest service pack release for Microsoft
Office 2001 (Updates Entourage to v.9.0.1 [3108]) deals with a
specific problem with SMTP Authentication. You can get more information
on updates at:
http://www.microsoft.com/mac/
Launch Outlook Express 5.x or Entourage 2001 and go to "Accounts"
under the "Tools" menu.
Double-click on your MacHighway hosted E-mail account You should
see this window:
In the "SMTP Server" field type "mail.machighway.com"
(minus the quotes)
Click on "Click here for advanced sending options" near
the bottom of the window. A window like the below appears:
Click on the "SMTP Server requires authentication" check
box .
Click on the "Use same settings as incoming mail server"
radio button.
Close that box (click on the square in the upper left) and then
click on the "Ok" button.
Leave your other settings unchanged. Outlook Express/Entourage
2001 will now send e-mail using our mail server.
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Netscape
Communicator 4.x
Launch Netscape Comminicator 4.x. If you
are not using the latest version it is recommended that you upgrade
to the latest 4.78 (stay away from version 6.x for the time being).
You can get information on that:
http://home.netscape.com/download/index.html
Select "Preferences..." under the "Edit" menu.
In the list on the left side of the window under "Mail &
Newsgroups" select "Mail Servers" You should see
a window like this:
In the "Outgoing mail (SMTP) Server"
field type "mail.machighway.com" (minus the quotes).
In the "Outgoing server user name" field type your POP
username.
Click on the "OK" button. When you send e-mail you will
be asked for your password - it is the same as your incoming mail
(POP) password. Regrettably you will need to enter your password
each time you send e-mail. This is a limitation of Netscape Communicator.
Leave your other settings unchanged. Netscape Communicator will
now send e-mail using our mail server.
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Eudora
5.x
Generally recent versions of Eudora (4.x
and 5.x) are already set to use SMTP Authentication by default,
so you may not need to do anything at all. For Eudora 5.x launch
Eudora 5.x. If you are not using the latest version of Eudora
we highly recommend that you upgrade to the latest version. You
can get more information on the Eudora website:
http://www.eudora.com/e-mail/index.html
Select "Settings" under the "Special" menu.
On the left side of that window click on the "Personalities"
Icon. You should see this:
Select the personality you use for your
MacHighway hosted e-mail under the "Personality" pull down
menu.
Under "Sending Mail" section type "mail.machighway.com"
(minus the quotes) in the "SMTP Server" field.
Check the "Allow Authorization" check box (it may already
be checked - in which case leave it alone)
Click the "OK" button.
Leave your other settings unchanged. Eudora will now send e-mail
using our mail server.
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